The Cabinet Guy

Do you sell only to homeowners, or do you also sell to other businesses?  Many of our accounts are commercial accounts.  We offer our products to both businesses and do-it-yourselfers.  Please contact us if you have questions about a commercial account.

What is the lead time on shipping my order?  Mosf of our orders ship within 3 working days and indeed, many on the same day.  if you order custom doors or drawers, we ship in 7-10 work days from the date of cleared payment.

Do you offer in-house credit?  No, not at this time.

How do you ship the cabinet drawers and doors?  In most cases, Fedex has proven to be not only the quickest carrier but also the most economical.  We constantly shop the carriers to provide you not only the least expensive carrier, but also the most reliable.

Where do you ship to?  Most of our customers are in the U.S. and Canada but we do ship worldwide.  Remember that many other countries will have additional costs, taxes and broker fees which must be paid.  These additional expenses are the responsibility of the recipient in advance of, or at time of delivery.  Please investigate these costs prior to placing your order.  USPS is the normal carrier for international shipments. 

I recieved my shipment and the products were damaged in transit.  What do I do now?  Please notify us within 24 hours of the receipt of your shipment.  Keep all packing that came with your order and if possible take digital pictures of the packaging and the damaged product.  Next, wait for us to contact the carrier on your behalf.  Sometimes the carrier will need to pick up the product for inspection.  Other times, you may be asked to dispose of the contents.  Either way, we will help in any way we can to replace your damaged goods.  Please keep in mind that once the product is shipped, it is your responsibility to help to resolve the damage goods claim.  Failure to provide the supporting photos or packaging or product may slow down or even prevent the replacement of your products.

I recieved my shipment of doors/drawers.  What do I do now?  Your doors and/or drawers may have been bundled tigtly during shipping to prevent damage.  When you receive them, unpackage them, check for damage and then let them sit and acclimate for a day or two before finishing.  During this time, there may be some slight movement in the door, this is not unusual.  This will allow the moisture content to change and meet its new environment.  This applies to doors in particular as many drawers are prefinished and ready to go.  Just unwrap them and make sure they are flat and true.

How long will it take for me to get my doors or drawers?  Our production schedules are set by our commitment to ship as quickly as possible and our workload.  Our shipping schedules will vary but we strive to have all products shipped within 7 to 10 working days.  Please allow for these time frames when planning your project.  After shipping, most orders are recieved in 3-5 days, depending on destination.

Can I just stop by and place or pick up my order?  If you live in the Golden Triangle of Texas.  We operate an interactive sales/shipping center, please contact Sales if you would like to pick up your order..

Can I have a salesman call on me?  Yes.  If you live in the "Golden Triangle" of Texas, call us toll free at (866) 937-7429 to arrange for an on-site visit.

Do you offer installation services?  Yes.  Once again, if you live in the "Golden Triangle" of Texas.  Call us to discuss your needs.

Why does some of the wood have knots or dark spots?  Natural woods will not be consistent in their appearance by the very nature of being "natural".  Heartwood and sapwood will vary in color and contrast and all wood may contain some natural defects, such as knots.  We make all efforts to minimize the impact of these variations, but it is not possible to avoid them all.  You always have the option to inquire about and pay for "clear" or "superior" grade materials which will all but eliminate defects and variations.  If you are interested in clear/superior, contact Sales and we will answer your questions.

Can I return defective drawers and doors?  Absolutely.  If we make an error in the production of your doors or drawers, we do not expect you to keep them.  However, if made properly, we cannot accept returns on custom built products.  Remember, measure twice and ask plenty of questions ahead of time.  We reserve the right to either replace or refund any product.

I don't want to use PayPal, how else can I pay?  We also accept payments by cash (if picking up), check, money order or credit card.  Please consider that custom goods will not be cut or built until payment is recieved and/or verified.  This could delay your shipment.

Do you offer Gift Certificates?  At this time we do not.